MDF Academy courses are entirely on-demand. You can begin the course whenever you like, and there are no deadlines to complete it.

MDF courses can be accessed from several different devices and platforms, including a desktop, laptop, and our mobile app.

After you enroll in a course, you can access it by clicking on the course link you will receive in your confirmation email (provided you’re logged into your MDF Academy account). You can also begin the course by logging in and navigating to your My learning page.

Your dashboard gives you access to the courses and programs that you have enrolled in, and to information such as course start and end dates, certificates, and email settings.

Access your dashboard by opening the dropdown menu next to your username at the top of any page and selecting Dashboard.

Courses page
The Courses page lists all the courses you have enrolled in, whether the course is current or has ended. This page provides links to your courses and allows you to change course settings, such as email subscription settings.

Programs page
The Programs page lists any programs Professional Certificate, or XSeries programs, that you are enrolled in, or that are associated with courses you are taking. Programs appear on this page if you are enrolled in any course that is part of that program. Click on a program to go to the program details page.

As noted above, there are no deadlines to begin or complete the course. Even after you complete the course you will continue to have access to it, provided that your account’s in good standing, and MDF continues to have a license to the course.

You may encourage the learner or instructor to seek free, confidential 24/7 support in the US by calling the National Suicide Prevention Lifeline at 1-800-273-TALK (8255) or https://www.suicidepreventionlifeline.org.  Additional resources include:

• Crisis text line at https://www.crisistextline.org
• Live chats at https://www.contact-usa.org/chat.html or https://imalive.org
• Worldwide support by Befrienders at https://www.befrienders.org

1. What is GDPR?
   The term “GDPR” refers to the General Data Protection Regulation, a European Union (EU) law about data privacy and security. Among other things, it regulates the transfer of personal information across EU borders and establishes certain individual rights relative to personal information. It was passed by the EU in 2016 and is effective as of May 25, 2018.
2. Does MDF Academy have to comply with GDPR?
   Like many US-based organizations, MDF Academy is making a good faith effort to comply, given our global reach with learners and partners.
3. Does MDF Academy participate in Privacy Shield?
   Privacy Shield is a voluntary program sponsored by the US government as a way for US-based entities to self-certify to EU partners that they can lawfully receive transfers of EU personal information.  The program is administered by the U.S. Department of Commerce and enforced by the FTC (Federal Trade Commission), and only entities that are regulated by FTC are eligible to participate. Because FTC does not regulate nonprofit organizations like MDF Academy, we are not eligible to participate in Privacy Shield.
4. What data does MDF Academy have about me?
   The information collected from users and visitors to www.academy.mdfgroup.com is described in the Privacy Policy (under the heading “Information That MDF Academy Collects From You”). MDF Academy requires personal information only in limited circumstances as described in the Privacy Policy.

   Much of the information that MDF Academy stores about you is available via your MDF Academy account.  This includes your profile information, account settings, and your dashboard. The dashboard lists all current and archived courses in which you are enrolled and includes links to any course and program certificates you may have earned. Through the dashboard, you can also access the course content and view your work and performance on assessments and your posts in public forum discussions. If you need assistance locating any of the information available via your MDF Academy account, please let us know.

   As explained in the Privacy Policy, cookies and other technologies are used to track information about your activity on the MDF Academy  website (for example, which pages were visited), as well as system and browser data. This information is archived in a course-based format that serves our mission to support academic research on teaching, learning, and other areas of cognitive science and education.  We also use this information to improve MDF Academy offerings.

5. Does MDF Academy collect biometric data?
   At this point neither edX nor any of our data processing vendors collects any data or conducts any specific technical processing (e.g., no 3D faceprint technology) that would qualify as biometric, except with respect to certain courses that have remote proctoring where the learner has given specific consent.

    
6. Does MDF Academy sell or give my personal information to advertisers?
   No, MDF Academy does not sell or otherwise give your personal data to advertisers. Learner information is used only as described in the Privacy Policy.
7. Does MDF Academy use cookies or tracking technologies and/or share my information with any vendors?
   Yes, as noted above and explained in the Privacy Policy, cookies and tracking technologies are used to help track activity on the website and in courses, and we work with several service providers that help run our website and carry out daily business activities. For a list of some key vendors that process learner data. 
8. How do I get removed from the MDF Academy marketing lists?
   When you first create an account on MDF Academy, you will receive a welcome email that contains links for unsubscribing from MDF Academy marketing emails and updating subscription preferences. All further marketing email you receive from us will contain unsubscribe links. You may also contact our support team for help.
9. Can I ask MDF Academy to delete my account and personal data?
   Yes, the MDF Academy platform is being updated to add a “delete my account” button to the learner account settings. 

If you find you have a question about a paid course while you’re taking it, you can search for answers to your question in the Q&A or ask the instructor. 

Our Help Center has extensive information regarding MDF's various features, and articles with troubleshooting steps to help you quickly resolve any issues you encounter. Our Support Team is also happy to help. 

About medical devices (iraq):
Name: Dr. Mohammed Sabah
Phone Number: 0770 137 1781
Email: [email protected]

Technical Support (Worldwide):
Name: Eng. Anas Chomany
Phone Number: 0750 444 0398
Email: [email protected]